Privacy Policy
1. Introduction
This Privacy Policy explains how THE HEX GROUP OF COMPANIES LIMITED (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit www.thehexgroup.co.uk (“our site”). We are committed to safeguarding your information and complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our site, you agree to the practices described in this policy.
Data Controller
The data controller is
The HEX Group Limited
Alpha Manufacturing Limited, Pasturefields Lane, Hixon, Staffordshire, ST18 0PH
Company Number: 02963616
If you have any questions about this policy, please contact us at: hello@thehexgroup.co.uk.
3. Information We Collect
We may collect and process the following categories of data:
Information you provide directly
- Information submitted via website forms (e.g., enquiries, job applications, registrations)
- Information provided when reporting a problem with our site
- Correspondence you send to us
- Survey responses (optional)
Information collected automatically
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
- Traffic and location data (where permitted)
Please see our Cookie Policy for further information on tracking technologies.
Information relating to transactions
If our site offers product purchasing or service ordering, we may collect: – Order details – Payment details (processed securely via our payment provider) – Fulfilment and delivery information.
4. Legal Basis for Processing
We process personal data under the following lawful bases: – Contractual necessity – to provide services you request. – Legitimate interests – to operate and improve our website and services. – Consent – for marketing communications where required. – Legal obligation – where we must retain or share information to comply with the law.
5. How We Use Your Information
We use your data to: – Provide the services and information you request – Ensure the website functions effectively – Improve user experience and website performance – Notify you of changes to our services – Allow participation in interactive features – Deliver marketing communications where you have consented – Support security, fraud prevention, and system integrity.
We may also use aggregated, anonymised data for reporting or analytical purposes.
6. Marketing Communications
We may contact you with information about products or services similar to those you have previously engaged with.
We will only send electronic marketing (email or SMS) where: – you are an existing customer, or – you have provided clear consent.
You can withdraw consent at any time by contacting hello@thehexgroup.co.uk.
We do not sell your data to third parties.
7. Sharing Your Information
We may share your information with: – Other companies within The HEX Group – Service providers who support our website, IT, or communications systems – Professional advisers (e.g., legal, financial) – Regulators or law enforcement, where legally required – Prospective buyers, if part of a business sale or restructuring.
Any third parties acting on our behalf are required to handle your data securely and only for specified purposes.
8. International Data Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as: – UK-approved adequacy regulations – Standard Contractual Clauses.
9. Data Security
We take appropriate technical and organisational measures to protect your data from: – Unauthorised access – Loss or destruction – Alteration or disclosure.
However, transmission over the internet is not completely secure. Any transmission is at your own risk.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.
Retention periods vary depending on the category of data.
11. Your Rights
Under UK GDPR, you have the right to: – Access your personal data – Request correction of inaccurate data – Request deletion of your data – Restrict processing – Object to processing – Request transfer of your data (data portability) – Withdraw consent at any time.
To exercise any of these rights, please contact hello@thehexgroup.co.uk.
If you are dissatisfied with how we handle your data, you may complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
12. Links to Other Websites
Our site may contain links to external websites. We are not responsible for the privacy practices of these sites, and you should review their policies before providing any personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where material, we will notify you by email.
14. Contact Us
If you have questions or requests regarding this policy, please contact: hello@thehexgroup.co.uk.